Refund & Exchange Policy

At Kidja.in, we strive to provide high-quality products and excellent customer service. However, if you receive a damaged, defective, or incorrect item, we are happy to assist you with a return or refund.

Return & Refund Eligibility

You can request a return or refund within 24 hours of receiving your order, but only in the following cases:

• Damaged Item – If the product is broken or damaged upon delivery.
• Defective Item – If the item does not function as described.
• Wrong Item Received – If you receive a different product than what was ordered.

Conditions for Return

• The product must be unused and in its original packaging with all tags and accessories intact.
• Proof of damage or incorrect items (images/videos) must be shared with us for verification.
• Returns will only be accepted if reported within 24 hours of delivery.

How to Request a Return or Refund?

1. Contact us at kidjatoys@gmail.com
2. Share your order details and proof of damage/defect (photos or videos).
3. We will review the request and process the return or refund accordingly.
4. If approved, the refund will be processed within 3–4 working days after the returned product is received.

No Returns / Refunds For

• Products that are not defective or damaged.
• Items returned after 24 hours of delivery.
• Used products or items without original packaging.

We value your trust and are committed to ensuring a smooth shopping experience. Feel free to reach out for any assistance!